DEPARTMENT:   Independent Living

REPORTS TO:  IL Program Manager

STATUS:  Part-time; 20 hour/week; non-exempt/hourly (Typical Schedule is 8 AM – 1 PM Mon-Thurs)

Position summary:

As a first contact between the Independence Center and consumers and the general public, the Information Specialist will present themselves in a professional manner. This includes a neat appearance and greeting people in a friendly, warm and helpful manner.  Information Specialist is creative, well organized and has good communication and computer skills.  Understanding and presenting proper etiquette for working with people with disabilities is expected.  Information Specialist will identify consumer needs, assess and make appropriate referrals, as well as maintain the ability to diffuse angry or upset consumers either in person or on the phone

Minimum Qualifications:

  • High school diploma.
  • Above average interpersonal and communication skills.
  • Experience with people with disabilities.
  • Flexible, reliable, positive attitude.
  • Able to work with minimal supervision.
  • Able to use office equipment.
  • Ability to travel within Colorado Springs and surrounding counties to attend meetings and present information.
  • Skills in Word, Excel, PowerPoint and Outlook.
  • Currently trained in agency-paid de-escalation training (i.e. CPI, Mandt, Effective Behavior Strategies, Front Desk Safety and Security or willing to complete within 30 days of hire and annually thereafter)
  • Demonstrates THE IC’s core values of Inclusiveness, Flexibility, Person First, Accountability and Integrity and essential team virtues of Humble, Hungry and Smart.

Essential Functions/Areas of Accountability:

  1. Present oneself in a professional manner which includes a neat appearance and communicating in a friendly and helpful way at all times.
  2. Make sure the front desk is covered at all times.
  3. Answer phones in a timely manner and transfer to appropriate staff person or their voice mail.
  4. Ensure an appropriate and welcoming environment for everyone coming on The Independence Center grounds and into the building.
  5. Monitor and authorize entrance and departure of employees, visitors, and other persons to maintain safety and security of premises.
  6. Announce scheduled appointments to staff and facilitate walk-in appointments and reservations. Assist with data entry, postage, faxing, copying, collating, laminating and binding as needed.
  7. Assist with data entry, postage, faxing, copying, collating, laminating and binding as needed.
  8. Provide support for large events held at The Independence Center, in alignment with the Facilities Coordinator.
  9. Maintain a safe and secure work environment, to include the grounds and facility.
  10. Coordinate emergency response procedures to ensure the safety of staff and consumers. Call police or fire department in cases of emergency, such as fire or presence of unauthorized persons.
  11. Issue bus cards to consumers.
  12. Proficient and knowledgeable of independent living services and scheduled activities.
  13. Ability to identify consumer needs in order to make appropriate referrals.
  14. Provide data entry as requested to include IL Cil Suite and grants database.
  15. Maintain adequate supply of brochures, Resource Guides and other materials for distribution. Keep brochures organized in the Main Lobby.
  16. Order supplies and keep inventory organized.
  17. Development of documents and other materials as requested.
  18. Distribute updated phone extension listings to office staff.
  19. Sort and distribute mail.
  20. Log all incoming cash & checks and prepare monthly reconciliation of log to deposit slips. NOTE: This task is required to be a separate individual from the person sorting and distributing the mail.
  21. Schedule vehicles for agency staff as well as be the organizer between internal and external constituents for scheduling conference rooms for external use.
  22. Attend an annual agency-paid de-escalation and/or Safety and security training such as Mandt or Effective Behavior Strategies or other front desk Safety and security training.
  23. Complete updates to the website regarding Independent Living activities, new staff, etc.
  24. Other duties as indicated by the IL Program Manager.
  25. Accept responsibility for personal and professional development and engage in and explore opportunities for position related training.

Skills and Abilities:

  • Self-motivated and flexible
  • Possess decision making and problem-solving skills
  • Maintains confidentiality in all agency-related topic

Additional Desirable Skills and Abilities:

  • ASL certified
  • Bilingual in Spanish
  • Capable of assisting with setting up conference rooms

Physical/Environmental Requirements:

  • While performing the duties of the job, the employee is regularly required to sit.
  • The employee is frequently required to use manual dexterity.
  • The employee is frequently required to stand, walk, stoop and bend.
  • The employee must be able to occasionally pick up items, lift and or move up to 20 pounds.
  • Ability to travel within Colorado Springs and surrounding counties to attend meetings and present information.
  • Specific vision abilities required by this job include close and distance vision.
  • Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.

This position may also require the performance of other duties as assigned.

If you are qualified and wish to apply, please route your resume and salary expectations along with a cover letter addressing your alignment with the minimum qualifications to hrresumes@the-ic.org.  Responses must be received by Thursday, August 16, 2018.

EQUAL EMPLOYMENT OPPORTUNITYThe Independence Center is dedicated to the principles of equal employment opportunity.  We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.