Staff Coordinator

REPORTS TO: HH Operations Manager

STATUS: Full-time; 40 hour/week; non-exempt/hourly – rotational on-call responsibility

Position summary:

The Home Health Staff Coordinator is responsible for providing support services and assistance to the Home Health Operations Manager with the primary role of serving as a mentor and resource to The Independence Center (The IC) caregiver staff to improve caregiver experience.  Works closely with the Orientation and Training Specialist and Human Resources.

Minimum Qualifications:

  • High school diploma or GED.
  • Current Colorado CNA license required.
  • Current CPR certification.
  • Two years of experience in the home healthcare industry.
  • Desire to work with people with disabilities.
  • Current driver’s license, valid vehicle insurance, safe driving record, and reliable transportation.
  • Proficient with computers, including Word, Excel, PowerPoint, Publisher, Outlook, Teams, and Zoom.
  • Demonstrates The Independence Center’s core values of Inclusiveness, Flexibility, Person First, Accountability, and Integrity, as well as its essential team virtues of Humble, Hungry, and Smart.

Preferred Qualifications:

  • Some college education is desirable.
  • Staff scheduling experience preferred.

Essential Functions/Areas of Accountability:

  • Assists with Visits Scheduled Not Made (VSNM), including pulling daily reports, following up with caregivers, and documenting caregiver communications.
  • Provides support to HH Schedulers with maintaining schedules and assisting with field staff to ensure coverage of client needs.
  • Assist HH Schedulers with the payroll process, including managing administrative activity, performing daily data validation, running actual vs. scheduled visits, and making corrections/requests with time verification from field staff.
  • Provide administrative support to HH managers for IC forms, provide updates, and document caregiver performance and compliance.
  • Provide Home Healthcare Field support by performing CNA, PCA, PCW, and HMK visits which includes on-call visits.
  • Manages the on-call phone in accordance with the CNA Scheduler on-call policy
  • Assist HH Managers by screening incoming applications and inquiries and scheduling interviews.
  • Assist HH Orientation and Training Specialist with orientation and serving as a backup to the HH Orientation and Training Specialist.
  • Assist with caregiver onboarding by providing training to new hires on the Electronic Medical Record (EMR) process, setting up new caregivers in EMR, and being the primary point of contact when they meet new consumers and encounter issues.
  • Provide caregiver support by offering extraordinary customer service, troubleshooting EMR or website issues, assisting with in-service completion, and maintaining an open dialogue with caregivers.
  • Assist with caregiver compliance with division standards such as proper documenting and time recording, ensuring quality care to consumers, and following up with caregivers on renewable items
  • Comply with applicable state and federal standards, The IC policies and procedures, and community and professional standards.
  • Accept responsibility for personal and professional development.
  • Maintain Colorado CNA License & CPR certification.
  • Complete 12 annual Continuing Education Units (CEU).
  • Attend all required Home Health meetings.
  • Participate in The IC’s ongoing quality improvement activities.

 Skills and Abilities:

  • Possess integrity and reliability.
  • Self-motivated, persistent, and flexible.
  • Capacity to work individually and as a member of a team in a team-oriented, inclusive environment.
  • Takes responsibility for high-quality work.
  • Effective verbal and written communication skills.
  • Strong organizational skills and detail-oriented.
  • Excellent organizational skills.
  • Ability to analyze processes and provide recommendations for improvement.
  • Possess decision-making and problem-solving skills.
  • Extraordinary customer service skills.
  • Maintains a high level of confidentiality and works within the confines of HIPPA regulations.
  • The capacity to empower individuals to advocate for themselves to maximize independence.

Physical/Environmental Requirements:

  • Frequently lift, push, pull, up to 25 lbs., and occasionally lift, push, pull,  up to 50 lbs.
  • Home health field environment with a high level of contact with others, often requiring personal protective equipment. A considerable amount of time is spent walking and bending.
  • Office environment requiring ongoing computer use and extended amount of time sitting or standing.
  • Internet access to work remotely if protocols are issued for remote work.
  • Must maintain an acceptable Motor Vehicle Record (MVR) as determined by The IC’s liability insurance carrier.  Employees who are required to drive for the agency in the course and scope of employment will be subject to reasonable suspicion, post-incident, and bi-annual random MVR checks to determine driving acceptability and must maintain an acceptable Motor Vehicle Record (MVR) as determined by The IC’s liability insurance carrier to maintain employment.
  • Reasonable accommodations may be made to empower the qualified individual with a disability to perform the essential functions of this position.

This position may also require the performance of other duties as assigned.

Pay Range: $16-$18 per hour

Deadline to apply: 10/8/2021

EQUAL EMPLOYMENT OPPORTUNITYThe Independence Center is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race including traits historically associated with race, such as hair texture and length, protective hairstyles, sex, sexual orientation, gender identity, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law.

Weekend On-Call CNA or PCA

We are seeking a caring, compassionate Weeknight On-Call CNA or PCA to provide personal care, and homemaking services as directed by the client and/or physician. You’ll perform simple procedures as an extension of therapy services under the direction and supervision of the therapist/RN, as well as personal and household services essential to health care at home.

Minimum Job Requirements:

  • Available to work every or every other weekend
  • At least 18 years of age
  • Able to lift, push, pull up to 50 lbs. frequently
  • Complete Personal Care Attendant training. We’ll train you!

Job Responsibilities (see CNA and PCA pages for full job descriptions)

Simple procedures: May include range of motion exercises, bowel program/digital stimulation, urinary catheter care, wound care, etc.

Personal care activities: May include bathing, shampooing, skin/nail care, oral hygiene, shaving, dressing, etc.

Household care: May include meal preparation/feeding, laundry duties, and light housekeeping (e.g. doing dishes, cleaning bathroom, emptying trash, etc.).

If you are qualified and wish to apply, please route your resume with a cover letter addressing your alignment with the minimum qualifications to hrresumes@the-ic.org

Salary range: $14.00 – $15.00 per hour depending on experience and duties performed, a $150 per week stipend for being on-call, and a $500 sign-on bonus for eligible new hires.

Equal Employment Opportunity

The Independence Center is dedicated to the principles of equal employment opportunity.  We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.

Certified Nurse Aide

REPORTS TO:  HH Clinical Manager

STATUS:  Full/Part-Time; Hours/Week Varies; Non-Exempt/Hourly

Position Summary: Provides personal care services as ordered by the physician for clients/consumers of The Independence Center (The IC).  Performs simple procedures as an extension of therapy services under the direction and supervision of the therapist/RN and household services essential to health care at home.

Minimum Qualifications:

  • Current Colorado CNA license
  • Current driver’s license, valid vehicle insurance, safe driving record and reliable transportation
  • Current CPR certification
  • Current TB screening (provided upon hire)
  • Be at least 18 years of age
  • Must be skilled at complicated transfer techniques: Hoyer Lift/Easy Pivot Machine/gait belt, weight bearing & non-weight bearing techniques
  • Demonstrates THE IC’s core values of Inclusiveness, Flexibility, Person First, Accountability and Integrity and essential team virtues of Humble, Hungry and Smart

Essential Functions/Areas of Accountability:

  • Performs simple procedures as an extension of therapy services under the direction and supervision of the therapist/RN
    • Range of motion exercises
    • Bowel program/Digital Stimulation
    • Urinary catheter care
    • Vital signs
    • Intake and Output as needed for client
    • Ambulation
  • Performs personal care activities, including but not limited to
    • Bathing:  Bed bath/tub bath/shower
    • Shampooing
    • Skin care/nail care
    • Oral hygiene
    • Shaving
    • Dressing
  • Performs household services essential to health care at home, including but not limited to
    • Meal preparation/feeding
    • Laundry – as pertains to client
    • Light housekeeping in soiled work areas or as pertains to client care
  • Assists in the administration of medications that are ordinarily self-administered under the direction and supervision of the RN (per state nurse practice laws and The IC policy)
  • Reports any observed or reported changes in the client’s condition and/or needs to the RN immediately. Completes documentation on the appropriate forms including accident/incident reports
  • Documents care provided and completes the forms required for the client’s records.  Completes the appropriate records to document care given and pertinent observations
  • Checks EMR for next weeks’ schedule every Friday by 10 AM.  Notify scheduler immediately of errors in the schedule
  • Utilizes EMR to chart arrival and departure time as well as entering task codes to document care provided. Notifies office staff of difficulties encountered with EMR while in the clients’ home, or the next business day if event occurs after hours
  • Promotes personal safety and a safe environment for clients by observing infection control practices, following The IC guidelines and reporting unsafe situations to the supervisor/case manager
  • Demonstrates safe practice in the use of equipment.  Does not use equipment until orientation has been provided.  Notifies supervisor of educational needs.  Uses lift equipment provided in the home according to the instructions in the Plan of Care. Reports equipment in need of repair
  • All care providers will not provide transportation services and will not provide financial management services
  • Communicates effectively with all members of the interdisciplinary team through verbal reports, participation in staff meetings and team conferences as requested
  • Maintains confidentiality as outlined in The IC Employee Handbook and work within the confines of HIPAA regulations
  • Participates in The IC’s ongoing quality improvement activities
  • Participates in required in-service programs to meet compliance requirements.  Identifies learning needs to The IC supervisor
  • Complete 12 annual Continuing Education Units (CEU)
  • Maintains active Colorado CNA License and CPR certification

Skills and Abilities:

  • Self-motivated and flexible
  • Strong decision making and problem-solving skills
  • Organizational and time management skills; ability to function with minimal direction
  • Effective verbal and written communication skills
  • Strong interpersonal skills
  • Ability to establish and maintain constructive working relationships with individuals
  • Attention to detail and good observations skills
  • Good documentation and computer skills
  • Extraordinary customer service skills

Physical/Environmental Requirements:

  • Home health field environment; must be able to lift, push, pull up to 50 lbs. frequently
  • Ability to travel within Colorado Springs and surrounding counties to meet with individuals, including accessing consumer homes, attend meetings and present information
  • To drive any vehicle in the course and scope of employment, an employee must maintain an acceptable Motor Vehicle Record (MVR) as determined by The IC’s liability insurance carrier. IC employees will be subject to reasonable suspicion, post-incident, and bi-annual random MVR checks to determine driving acceptability
  • Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job

This position may also require the performance of other duties as assigned.

Pay Range: $14.00 – $15.00 per hour

If you are qualified and wish to apply, please route your resume and salary expectations along with a cover letter addressing your alignment with the minimum qualifications to hrresumes@the-ic.org

EQUAL EMPLOYMENT OPPORTUNITYThe Independence Center is dedicated to the principles of equal employment opportunity.  We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.

Personal Care Attendant

REPORTS TO:  HH Operations Manger

STATUS:  Full/Part-Time; Hours/Week Varies; Non-Exempt/Hourly

Position Summary: Provides personal care and skilled services under the direction of the Consumer and within the guidelines of The Independence Center’s (The IC) policies and procedures.  The Personal Care Attendant is hired and assigned to specific clients at the request of the Consumer with assistance from The IC and performs services for clients as is necessary to maintain their personal comfort.

Minimum Qualifications:

  • Be at least 18 years of age
  • Current driver’s license, valid vehicle insurance, safe driving record and reliable transportation
  • Current CPR certification
  • Current TB screening (provided upon hire)
  • Successful completion of the IHSS general training program, skills test, competency evaluation or the equivalent documentation (provided upon hire)
  • Must be skilled at complicated transfer techniques and any equipment used by consumer as pertains to consumer care
  • Demonstrates THE IC’s core values of Inclusiveness, Flexibility, Person First, Accountability and Integrity and essential team virtues of Humble, Hungry and Smart

Essential Functions/Areas of Accountability:

  • Performs simple procedures under the direction, training and supervision of the consumer, while following all policies and procedures including but not limited to the following:
    • Range of motion exercises
    • Bowel program/Digital stimulation
    • Urinary catheter care
    • Wound care per client instruction
  • Performs personal care activities, including but not limited to the following:
    • Bathing, bed bath/tub, bath/shower
    • Shampooing
    • Skin care/nail care
    • Oral hygiene
    • Shaving
    • Dressing
  • Performs household services essential to home health care, as directed by the consumer but not limited to the following:
    • Meal preparation/feeding
    • Laundry duties
    • Light housekeeping
  • Assists with medications per consumer direction
  • Provide protective oversight
  • Reports observed or reported changes in the client’s condition and/or needs to the supervisor
  • Checks EMR for next weeks’ schedule every Friday by 10 AM.  Notify scheduler immediately of errors in the schedule
  • Utilizes EMR to chart arrival and departure time as well as entering task codes to document care provided. Notifies office staff of difficulties encountered with EMR while in the clients’ home, or the next business day if event occurs after hours. Records accurate time in/out, using EMR, for every visit
  • Charting must have the travel time documented on each visit as pertains to client
  • Promote personal safety and a safe environment for consumers by observing infection control practices. Follows The IC guidelines and report unsafe situations to the supervisor
  • Demonstrates safe practice in the use of equipment. Does not use equipment until orientation has been provided. Notifies supervisor of educational needs
  • Communicates effectively with all members of the interdisciplinary team through verbal reports, participation in staff meetings as required and team conferences as requested
  • Is required to complete ongoing education or training to remain proficient in client’s care. This will include a yearly competency evaluation
  • Obtains proper checkoffs before providing care to clients.
  • All care providers will not provide transportation services and will not provide financial management services
  • Complete 12 annual Continuing Education Units (CEU)
  • Maintains confidentiality as outlined in The IC Employee Handbook and work within the confines of HIPAA regulations
  • Participates in The IC’s ongoing quality improvement activities
  • Maintains CPR certification

Skills and Abilities:

  • Self-motivated and flexible
  • Strong decision-making and problem-solving skills
  • Organizational and time management skills; ability to function with minimum direction
  • Effective verbal and written and communication skills
  • Strong interpersonal skills
  • Ability to establish and maintain constructive working relationships with individuals
  • Attention to detail and good observation skills
  • Good documentation and computer skills
  • Extraordinary customer service skills

Physical/Environmental Requirements:

  • Home health field environment; must be able to lift, push, pull up to 50 lbs. frequently
  • Ability to travel within Colorado Springs and surrounding counties to meet with individuals, including accessing consumer homes, attend meetings and present information
  • To drive any vehicle in the course and scope of employment, an employee must maintain an acceptable Motor Vehicle Record (MVR) as determined by The IC’s liability insurance carrier. IC employees will be subject to reasonable suspicion, post-incident, and bi-annual random MVR checks to determine driving acceptability
  • Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job

This position may also require the performance of other duties as assigned.

Pay Range: $14.00 per hour

If you are qualified and wish to apply, please route your resume and salary expectations along with a cover letter addressing your alignment with the minimum qualifications to hrresumes@the-ic.org

EQUAL EMPLOYMENT OPPORTUNITYThe Independence Center is dedicated to the principles of equal employment opportunity.  We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.