Home Health Scheduler

REPORTS TO:  HH Operations Manager

STATUS:  Full-time; 40 hours/week; Non-Exempt/Hourly

Position summary: The Scheduler performs clerical and scheduling activities that facilitate The Independence Center (The IC) operations. These activities include coordination of employee schedules with client wants and needs and processing intake information.  Performs visits as a backup caregiver as needed.

Minimum Qualifications:

  • High school diploma; advanced education desirable
  • Scheduling experience preferred
  • Knowledge of medical terminology or a general medical background desirable
  • Current Colorado CNA license required
  • Intermediate knowledge of Microsoft Office, Word, Excel, and Outlook
  • Current driver’s license, valid vehicle insurance, safe driving record and reliable transportation
  • Current CPR certification
  • Current TB screening (provided upon hire)
  • Demonstrates THE IC’s core values of Inclusiveness, Flexibility, Person First, Accountability and Integrity and essential team virtues of Humble, Hungry and Smart

Essential Functions/Areas of Accountability:

  • Maintains schedule for services requested and provided to The IC clients for CNAs, PCAs, PCWs and Homemakers
    • Assures that client visits are staffed within established preferences and employee availability
    • Completes chart documentation as needed
    • Provides appropriate notification of schedule to employee, client, supervisor, and others as appropriate
  • Provides direction to field staff and communicates with supervisors as needed to assure safe and effective coverage of client needs
    • Assigns staff to clients as directed by the care plan and service request
    • Assures employees receive complete and accurate directions and information about client needs
    • Reports scheduling changes to supervisor. Monitors employee performance in areas of dependability, responsiveness, timeliness and client needs
    • Participates in the evaluation and performance review of field staff
    • Follows up with employee on scheduling problems encountered by the on-call staff
  • Participates in determining hiring needs
    • Minimizes substitution of employees and maximizes permanent coverage
    • Maintains adequate numbers of on-call staff
    • Notifies Supervisor of staff needs
  • Performs CNA, PCA, PCW and HMK visits as needed which includes on-call visits
  • Manages the on-call phone every other week or as needed and in accordance with the CNA Scheduler on-call policy
  • Performs job in compliance with The IC policies and procedures as well as community and professional standards
    • Accepts responsibility in accordance with the role of the Scheduler
    • Assures compliance with applicable state and federal standards, including caregiver checkoffs
    • Accepts responsibility for personal and professional development
  • Maintains positive caregiver communication
  • Assist with payroll process
    • Manage administrative activity for pay processing
    • Update schedules daily as visits are changed or marked missed
  • Maintain Colorado CNA License & CPR certification
  • Completes 12 annual Continuing Education Units (CEU)
  • Attends Home Health meetings for care coordination and admission requirements
  • Maintain confidentiality as outlined in The IC Employee Handbook and work within the confines of HIPAA regulations
  • Participates in The IC’s ongoing quality improvement activities

Skills and Abilities:

  • Self-motivated and flexible
  • Strong decision-making and problem-solving skills
  • Organizational and time management skills; ability to function with minimum direction
  • Effective verbal and written and communication skills
  • Strong interpersonal skills
  • Ability to establish and maintain constructive working relationships with individuals
  • Attention to detail and good observation skills
  • Good documentation and computer skills
  • Extraordinary customer service skills

Physical/Environmental Requirements:

  • Home health field and office environment; must be able to lift, push, pull up to 50 lbs. frequently
  • Ability to travel within Colorado Springs and surrounding counties to meet with individuals, including accessing consumer homes, attend meetings and present information
  • To drive any vehicle in the course and scope of employment, an employee must maintain an acceptable Motor Vehicle Record (MVR) as determined by The IC’s liability insurance carrier. IC employees will be subject to reasonable suspicion, post-incident, and bi-annual random MVR checks to determine driving acceptability.
  • Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.


This position may also require the performance of other duties as assigned.

If you are qualified and wish to apply, please route your resume and salary expectations along with a cover letter addressing your alignment with the minimum qualifications to hrresumes@the-ic.org

EQUAL EMPLOYMENT OPPORTUNITYThe Independence Center is dedicated to the principles of equal employment opportunity.  We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, sex, color, religion, national origin, disability, military status, genetic information, or any other status protected by applicable state or local law. Reasonable accommodations may be made to empower a qualified candidate with a disability to perform the essential functions of the job.

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