Veteran Coach, VIC

REPORTS TO:  VIC Program Manager

STATUS:  Full-time; 40 hour/week; non-exempt/hourly

Position summary: Under the Veteran Directed Care (VDC) program, Veterans are referred to The IC to assist them with managing a budget, deciding what services best meet their needs, hiring personal care workers, and purchasing items or services in order to live independently in the community. The Veteran Coach ensures case coordination, monitoring, and effective delivery of these supports and services to a caseload of Veterans.

Minimum Qualifications:

  • Baccalaureate Degree in Human Services, Social Services or other related field.
  • Experience and a desire to work with people with disabilities with the goal of empowering the consumer in order to promote independence.
  • At least one year experience in a case coordination environment.
  • The ability to arrange transportation and travel independently throughout the catchment area to meet with individuals, including accessing consumer homes, attending meetings, and presenting information.
  • Proficient with computer including Word, Excel, and Outlook.
  • Ability to work independently and as a team member.
  • Demonstrates The IC’s core values of Inclusiveness, Flexibility, Person First, Accountability and Integrity and essential team virtues of Humble, Hungry and Smart.
  • Working knowledge of Home & Community Based Services a plus.
  • Medicaid waiver programs a plus.
  • Veteran preference and experience with VA preferred.


Essential Functions/Areas of Accountability:

  1. Provide facilitation to ensure Veterans obtain access to services and supports in order to live independently in the community, increase their self-advocacy skills, and improve their quality of life.
  2. Monitor services and problem-solve for a caseload of core individuals. Conduct functional assessments on activities of daily living for long term services and supports; review available documentation; and apply criteria and regulations specific to requests for services.
  3. Facilitate the development, implementation, and documentation of a Veteran-directed support plan and spending plan. Monitor billing to ensure Veterans stay within their budgets.
  4. Conduct monthly visits with Veterans on caseload.
  5. Provide information and referral assistance to help Veterans find the services and supports they need to include employees.
  6. Work in partnership with the Financial Management Services (FMS) agency to assist Veterans with completing employer and employee paperwork and submitting timesheets.
  7. Implement non-compliance policy and procedure and risk mitigation plan as needed.
  8. Collaborate with military entities and community partners to better serve Veterans.
  9. Represent and promote the VIC program, and The IC as a whole, at community partner events and trainings.
  10. Attend weekly case review meetings, weekly team/staff meetings, monthly statewide VDC meetings, monthly All Staff meetings, and semi-annual VDC in-services.
  11. Communicate and collaborate with other team members on process improvement, system development, and strategic planning.
  12. Work with Outreach in outlying areas to educate staff and facilitate meetings with potential consumers.
  13. Maintain timely, complete and accurate documentation in database.
  14. Accept responsibility for personal and professional development and engage in and explore opportunities for position related training.
  15. Maintain confidentiality as outlined in the employee handbook and work within the confines of HIPPA regulations.
  16. Participate in The IC’s ongoing quality improvement activities.


Skills and Abilities:

  • Self motivated and flexible
  • Strong decision-making and problem-solving skills
  • Ability to identify individual communication needs of each consumer and adapt or modify expressive communication accordingly
  • Provide support services to develop the abilities necessary to maximize independence in the home and community based setting
  • Good documentation and computer skills
  • Effective verbal and written communication skills
  • Attention to detail and good conversation skills
  • Ability to establish and maintain constructive working relationships
  • Must be very organized and able to juggle multiple priorities as well as deadlines
  • Able to work with minimal supervision


Physical/Environmental Requirements:

  • Field and office environment; must be able to lift, push, pull up to 50 lbs. frequently.
  • Conducting of home visitations.
  • To drive any vehicle in the course and scope of employment, an employee must maintain an acceptable Motor Vehicle Record (MVR) as determined by The IC’s liability insurance carrier.  IC employees will be subject to reasonable suspicion, post-incident, and bi-annual random MVR checks to determine driving acceptability.
  • Reasonable accommodations may be made to empower the qualified individual with a disability to perform the essential functions of this position.


This position may also require the performance of other duties as assigned.


If you are qualified and wish to apply, please route your resume and salary expectations along with a cover letter addressing your alignment with the minimum qualifications to  Responses must be received by Friday, July 10, 2020.


EQUAL OPPORTUNITY:  The Independence Center adheres to a policy of equal opportunity and non-discrimination, as explained in its employee handbook, to all eligible participants regardless of age, sex, color, ethnic origin, national origin, religion, sexual orientation, political affiliation, marital status, parental status, or disability.  Reasonable accommodations may be made to empower the most qualified candidate with a disability to perform the essential functions of this position.

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