REPORTS TO:  Home Health Director

STATUS:  Full-time; exempt/salaried

Position summary: Manages, supervises, coordinates, evaluates, and develops In Home Support Services (IHSS)/Home Care Based Services (HCBS) Office staff and PCA/PCW staff to ensure quality care delivery within the agency scope of services and policies; state, federal, and local laws and Nurse Aide Practice Act.

Minimum Qualifications:

  • Home Healthcare administration and/or Home Healthcare management and supervisory experience
  • Exceptional verbal and written communication skills and strong interpersonal skills
  • Knowledge of state, federal and local laws as they relate to Home Healthcare
  • Current driver’s license, valid vehicle insurance, safe driving record and reliable transportation
  • Current CPR certification and current TB screening
  • Current license as a CNA a plus
  • Office environment, must be able to lift, push, pull up to 25 lbs. frequently
  • Demonstrates THE IC’s core values of Inclusiveness, Flexibility, Person First, Accountability and Integrity.

Essential Functions/Areas of Accountability:

  • Understands and complies with all appropriate HIPAA regulations. Assures and oversees strict client health care record privacy and confidentiality according to The IC guidelines and HIPAA regulations
  • Understands and has a good knowledge of regulations
  • Serves on the Professional Advisory Board
  • Supervises HH schedulers, HCBS coordinators, and Staff coordinators; with oversight for all PCA and PCW employees.
  • Participates in hiring, evaluating, training and orientation of PCAs, PCWs
    • Provides staff direction through general meetings and personnel evaluations
  • Participates in Quality assurance
    • Makes home visits as needed to observe care delivery and client satisfaction.
    • Recognizes and responds appropriately to potentially unsafe situations
  • Meets weekly and as needed with the HH Director to identify areas requiring monitoring and or intervention
  • Complete 12 annual Continuing Education Units (CEU)

Staff Development/Professional Growth

  • Educates agency PCA and PCW on services policies, and procedures as needed
  • Stays current on the available community resources, health care costs, and industry trends through self-education and access to outside educational opportunities
  • Provides resources for staff and clients and families in written materials, workshops, and written references
  • Oversees staff orientation to safety practices and infection control. Demonstrates knowledge of safety/infection control practices by compliance with policies and procedures and regulatory requirements
  • Reviews and assists with oversight of the clinical procedures manual for PCAs and PCWs
    • Oversees competency tests for new PCAs and PCWs
  • Coordinates and participates in orientation and continuing education of the staff as needed
    • Identifies PCAs and PCWs staff needs relative to skills and specialty areas and arranges for training


  • Ensures accuracy, completeness, and timeliness of clinical documentation in accordance with agency policies and procedures, regulatory requirements, and industry standards
  • Works in conjunction with biller to ensure PAR compliance

Quality Improvement

  • Provides leadership to team and support staff in identifying agency/client needs and opportunities for quality improvement
  • Assists with data collection for the QAPI Program established by the agency
  • Identifies and implements changes in clinical and/or operational practice based on the findings of the QAPI Program

Human Resource Management

  • Enforces human resources policies and procedures in a fair and consistent manner
  • Ensures timely performance and competency evaluations for PCA and PCW’s and office staff in accordance with agency policy
  • Provides on-site supervision and as needed to determine PCA and PCW competency and respond to educational and developmental needs
  • Follows agency guidelines for disciplinary actions. Documents all disciplinary actions in accordance with human resource policies and legal guidelines for PCAs, PCWs and office staff.

 Skills and Abilities:

  • Self-motivated and flexible
  • Possess decision making and problem-solving skills
  • Maintains confidentiality in all areas
  • Excellent verbal and written communication skills and strong interpersonal skills.
  • Organizational and time management skills.

Physical/Environmental Requirements:

  • Office environment, must be able to lift, push, pull up to 25 lbs. frequently
  • Reasonable accommodations may be made to empower the qualified individual with a disability to perform the essential functions of this position.

This position may also require the performance of other duties as assigned.


If you are qualified and wish to apply, please route your resume and salary expectations along with a cover letter addressing your alignment with the minimum qualifications to  Responses must be received by Friday, March 16, 2018.

EQUAL OPPORTUNITY:  The Independence Center adheres to a policy of equal opportunity and non-discrimination, as explained in its employee handbook, to all eligible participants regardless of age, sex, color, ethnic origin, national origin, religion, sexual orientation, political affiliation, marital status, parental status, or disability.  Reasonable accommodations may be made to empower the most qualified candidate with a disability to perform the essential functions of this position.